Frequently asked questions
Quick answers about the map, itineraries, bookings and payments.
The map and itineraries
Free places are open to everyone. Paid places, hidden gems and VIP spots unlock with a plan — each pin shows which kind it is.
It opens in your account straight after checkout, with the full day-by-day plan to view or download as a PDF.
Yes. Message us and we can adapt it, or design a custom trip around your dates.
Bookings and payments
Add it to your trip and complete checkout — you'll get instant confirmation and a WhatsApp message from our team.
By card, Apple Pay or Google Pay at checkout. Bank transfer is available on request for custom trips and group bookings.
Yes. The notice period and the refund you receive depend on the service; both are set out in the cancellation and refund policy.
Weather-affected activities can be rescheduled at no cost, subject to availability.
Yes. Tell us your dates, your group and what you enjoy in the custom trip form, and our local team designs the trip with you.
Getting help
On WhatsApp or by email. Our team in Bali usually replies within a few hours.
Still need help?Our team replies in Arabic and English.Chat with usContact us