1. Who we are
Bali Trips runs this site and decides how your personal data is used for it. You can reach us at hello@balitrips.co or on WhatsApp +966 54 881 6380.
2. What we collect
Account details: your name, email address and, if you give it, your phone number.
Booking details: the activities, dates, number of participants, notes and requests you send us.
Payment details: handled by Stripe. We receive the payment status and the last digits and brand of the card, never the full card number.
Messages: what you send us by email, WhatsApp or the contact form.
Usage data: pages viewed and clicks, only if you allow statistics cookies.
3. Why we use it
To create and run your account; to take, confirm and manage bookings with providers; to deliver digital products; to answer your questions; to prevent fraud and misuse (for example the device limits on map access); to keep the records the law requires; and, only with your consent, to measure and improve the site and our advertising.
4. Our basis
We use your data to perform the contract with you (your account and bookings), to meet legal obligations (accounting and tax records), for our legitimate interest in keeping the service secure, and on your consent for statistics and marketing cookies. You can withdraw consent at any time.
5. Who we share it with
The provider who runs your booking receives what they need: name, phone, date, time and number of participants. Stripe processes payments. Hosting, email and messaging services process data on our behalf. Analytics and advertising tools (Google, Meta, TikTok) receive data only if you accept those cookies. We do not sell your personal data.
6. Transfers abroad
Our providers are in Indonesia and some of our service providers are in other countries. When your data is sent abroad, we use services that protect it to the standard this policy describes.
7. How long we keep it
We keep account data while your account is open. Booking and payment records are kept for as long as accounting and tax law requires. Messages are kept while they are needed to help you. When data is no longer needed, it is deleted or anonymised.
8. Security
Connections to the site are encrypted, payments go through Stripe, and access to personal data inside our team is limited to the people who need it.
9. Your rights
You can ask for a copy of your data, ask us to correct it, or ask us to delete your account and data (except records we must keep by law). You can object to marketing and change your cookie choice at any time. Send your request to hello@balitrips.co.
10. Changes to this policy
When this policy changes, the date at the top changes too. If a change is significant, we will tell you by email or on the site.
11. Offers, WhatsApp numbers and cart reminders
If you choose to ask for the “first booking” discount, we keep your name and WhatsApp number (and your email if you enter one) and send you the code. If you sign in with Google, we receive only your name and email. At checkout we keep your name and number to send your booking confirmation and schedule. We send offers, or one reminder about a cart you left (at most one per cart), only to people who ticked the consent box themselves, and we record when they agreed and the wording they saw. You can withdraw your consent at any time by replying STOP or writing to hello@balitrips.co.