1. The general rule
All bookings of activities and packages are non-refundable once confirmed by the provider, including no-shows and late arrivals.
2. Force majeure: full refund
If the provider cannot run the experience because of force majeure — such as dangerous weather, a natural event, or an official closure — you receive a full refund. Where possible we will first offer you another date; the refund is yours if you prefer it.
3. Pay only after confirmation
When you book, the amount is held on your card and not charged. Your card is charged only after the provider confirms the booking.
4. Unconfirmed bookings
If the provider does not confirm, the hold is released and you are not charged. A hold that is not confirmed is released within 6 days at the latest; your bank decides how quickly the amount shows as available again.
5. Digital itineraries
Digital itineraries (PDF) are paid in full at purchase and are non-refundable once delivered to your account.
6. VIP map access
VIP access is $19 for 3 months from purchase (no automatic renewal) or $60 for lifetime access. It is a digital product paid in full at purchase, and it follows the same rule: non-refundable once access is given.
7. Changing a booking
To ask for another date or time, contact us before the booking date. A change depends on the provider's availability and is not guaranteed; if it is not possible, the general rule above applies.
8. How refunds are paid
Refunds go back to the card used to pay, in the same currency (Saudi riyals). Your bank may take several business days to show it. Questions: hello@balitrips.co or WhatsApp +966 54 881 6380.