1. About these terms
Bali Trips is an online platform for planning a trip to Bali: activities and packages run by local providers, digital itineraries, and an interactive map. These terms apply whenever you use the site, create an account, make a booking or buy a digital product. By completing a checkout you accept them, together with the cancellation and refund policy, the payment policy and the privacy policy.
2. Your account
You must be 18 or older to book, or have a parent or guardian book for you. Keep your sign-in details private; you are responsible for what is done under your account. The details you give us — name, email, phone, number of participants — must be accurate, because providers rely on them.
3. Bookings and confirmation
Activities and packages are carried out by independent local providers. When you book, we pass your request to the provider. A booking is confirmed only when the provider confirms it; we then tell you by email and in your account.
While we wait for confirmation, the amount is held on your card and not charged. It is charged only after the provider confirms. If the provider does not confirm, the hold is released (see the payment policy).
4. Prices
Payment is in Saudi riyals (SAR); prices in your country's currency are shown as an approximation. The SAR total you agree to at checkout — including any fees or taxes shown there — is the price you pay. Prices on the site can change, but a change never affects a booking you have already placed.
5. Digital products
Digital itineraries (PDF) and VIP map access are delivered in your account. VIP access costs $19 for 3 months from purchase, with no automatic renewal, or $60 for lifetime access. Digital products are for your personal use, as set out in the map use policy, and may not be copied, shared or resold.
6. Cancellations and refunds
Bookings are non-refundable, except when the provider cannot run the experience because of force majeure, in which case you receive a full refund. Digital itineraries are non-refundable once delivered. The full rules are in the cancellation and refund policy.
7. On the day
Arrive at the meeting point on time, bring what the activity page asks for, and follow the provider's safety instructions. Tell us before booking about any health condition that may affect your participation. A no-show, or arriving too late to take part, counts as a cancellation by you. Your passport, visa and travel insurance are your own responsibility.
8. Our role and the providers' role
We present the experiences, take the booking and payment, and pass your details to the provider who runs it. The provider is responsible for carrying out the experience safely and as described. We check the information we publish, but opening hours, routes and conditions can change, especially with the weather.
9. Changes by the provider and force majeure
If weather, a natural event, an official order or another cause outside anyone's control (force majeure) stops the provider from running the experience, we will offer another date where possible; if that does not suit you, you receive a full refund. If the provider changes the time or the meeting point, we will tell you as soon as we know.
10. Liability
To the extent the law allows, Bali Trips is not liable for indirect losses, or for loss caused by events outside our control or by your not following these terms or the provider's instructions. Nothing in these terms limits a liability that the law does not allow to be limited.
11. Changes to these terms and contact
We may update these terms; the date at the top shows the current version, and the version in force when you booked applies to that booking. Questions: hello@balitrips.co or WhatsApp +966 54 881 6380.